Claims are weird.

"CarsofFortLangley - Oppo Forever" (carsoffortlangley) 03/07/2019 at 16:40 • Filed to: None

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This morning I had one of those “how did I end up in this situation?” moments I sometimes have in the course of my job. I was interviewing a claimant who slipped and fell at a site. She is older and had some horses that she needed to feed. After I took the statement and had her sign some forms, she asked if I could help her feed the horses.

I mean... I could have said no, but that would a) be an asshole thing to do and b) likely increase any possible demand. So, I figured in the interest of being a good dude and keeping the claim on the rails, I dutifully went out to the barn to feed two horses....in a dress shirt/pants.

As an adjuster, I try to operate transparently and ethically.  To me, claims are not just about money.  I approach my liability claims holistically.  If I can make someone happier or get something done for them, they often value that more than cash.  At the end of the day, money isn’t going to go out to the barn and feed your horses.

shop-teacher > CarsofFortLangley - Oppo Forever 03/07/2019 at 16:45

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Well done, sir.

Ash78, voting early and often > CarsofFortLangley - Oppo Forever 03/07/2019 at 16:45

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I kept waiting for your “Columbo Moment” where you turn back to her and say “Just one more thing...you say you hurt your back, but you just lifted a 40-pound bag of feed from the ground without even bending your knees.”

Seriously, though, that’s just a nice thing to do and will probably ensure future business from her. Now if she starts filing claims every couple months, that’s a different story.

Ash78, voting early and often > CarsofFortLangley - Oppo Forever 03/07/2019 at 16:47

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I kept waiting for your “Columbo Moment” where you turn back to her and say “Just one more thing...you say you hurt your back, but you just lifted a 40-pound bag of feed from the ground without even bending your knees.”

Seriously, though, that’s just a nice thing to do and will probably ensure future business from her. Now if she starts filing claims every couple months, that’s a different story...

A Penthouse letter.

/ewwww

CarsofFortLangley - Oppo Forever > Ash78, voting early and often 03/07/2019 at 16:52

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Oh, she isn’t my insured. She fell on my insured’s property. So, technically it is a advisarial thing.  She didn’t strike me as the litigation type though.

HondoyotaE38: A Japanese and German Collab...wait a minute > CarsofFortLangley - Oppo Forever 03/07/2019 at 16:54

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Thats a new one

CarsofFortLangley - Oppo Forever > HondoyotaE38: A Japanese and German Collab...wait a minute 03/07/2019 at 16:56

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Gotta do what you gotta do.  Treat people good and you’ll save money in the long run.

Chariotoflove > CarsofFortLangley - Oppo Forever 03/07/2019 at 16:56

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It’s not tough to feed the horses, and you get to visit horses.  You’ll have some hay on your pants, but that never bothered me.

AestheticsInMotion > CarsofFortLangley - Oppo Forever 03/07/2019 at 17:47

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I bet you have some good stories

CarsofFortLangley - Oppo Forever > AestheticsInMotion 03/07/2019 at 17:49

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Starting to gather them, yeah.

For Sweden > CarsofFortLangley - Oppo Forever 03/07/2019 at 18:11

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Were they nice ponies or mean ponies?

CarsofFortLangley - Oppo Forever > For Sweden 03/07/2019 at 18:26

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Nice enough

ttyymmnn > CarsofFortLangley - Oppo Forever 03/07/2019 at 19:02

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Good on ya, mate.

BaconSandwich is tasty. > CarsofFortLangley - Oppo Forever 03/07/2019 at 21:27

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“You can go pretty far with a smile, but you can go even further with a smile and a gun.” - Al Capone.

Of course Al died after living in jail from symptoms of an STD, so take that as you will. :P

(In all seriousness, good on you for being a good person.)